Welcome to the

Customer Complaints Tracking System

You will get a Faster Response

Commercial Complaints such as: No Bills, Over-billing, Underbilling, Technical Complaints such as Leakages and Bursts Together with all water quality related complaints are welcome

Commercial Complaints

Over-billing or No bills at all?

Simply fill in a form and Submit to us

Just your Name, Email, Phone Number, and the message. A committed team will respond to you immediately. We are here to Serve You

Technical Complaints

Leaks, bursts, or water quality?

We are Here to Serve you

Reach out to us by filling out the form, or call us, email and you will be attended to

Feedback

Water Supply Reliability

Rating: 3.36/5 (11 votes)

Water Quality

Rating: 3.50/5 (12 votes)

Accuracy of Water Bills

Rating: 3.55/5 (11 votes)

Response time to Enquiries/Complaints

Rating: 3.54/5 (13 votes)

New Connection Time

Rating: 3.73/5 (11 votes)

General Customer Care

Rating: 3.55/5 (11 votes)

Bill Payment Convenience

Rating: 4.20/5 (10 votes)

Information updates about our services

Rating: 3.18/5 (11 votes)

Office Ambience and Cleaniliness

Rating: 3.11/5 (9 votes)

Ease of Accessing our Offices

Rating: 2.80/5 (10 votes)

Contact Info

Chattogram WASA

M.M. Ali Road, WASA Bhaban, Dampara, Chattogram.

Tel: 031-614269, Help Line:096 12500 800

Fax: 610465

Chief Revenue Officer (Billing): 031-618347

System Analyst: 031-2857177

XEN (Sales): 031-617807

MOD-1 (Agrabad): 031-724875

MOD-2 (Dampara): 031-616592

MOD-3 (Kalurghat): 031-617973

MOD-4 (Jubilee Road): 031-616768

Water Works: 031-616592

Email: info@ctg-wasa.org.bd

Welcome to the Customer Complaints Tracking System